
Hung Mai
i felt the point system is very inconsistent and unfair. the required amount of point to earn a spin kept increasing. it was only 200 point in July, but it has increased to 350 points now. worst, the required amount of points kept changing weekly, sometime it is 300, then it changed to 350 the next week. the point also expired very fast, meaning i could never accumulate enough 1000 points to get the higher level voucher. not recommened.
1 person found this review helpful
AIA Singapore Private Limited
October 21, 2025
Thank you for taking time to leave us review. Please reach out to us at support@aiavitality.com.sg and include 'App Store Review with your name’ on the email title, so that we can assist your inquiry. Otherwise, you may call us at +65 6248 8000 or WhatsApp us at 65 8798 2268 (Mon-Fri, 8.45am to 5.30pm), excluding public holidays. Thank you.

CY
- Flag inappropriate
- Show review history
Lousy app! Keep updating,waste my space.After update keep having problem ,take long time loading the page.Fingerprint log in didn't wok.Use password to log in also didn't work! Hard to use,just want to see what new document for me.Have to click my policy one by one to check!!Can't u just make a notification n directly show me the new document???! super lousy app,damn slow ,unable to load anything and always update!i will give -5 star if there is this option!
6 people found this review helpful
AIA Singapore Private Limited
October 14, 2025
We are sorry to hear that you are having trouble with our app.If you require further assistance,please visit us at https://www.aia.com.sg>Contact Us>Chat Now> Select“Customer”>Type in “App review”>Select "Email Us">Leave us a message.Alternatively,you may call us at +65 6248 8000(Mon-Fri, 8.45am to 5.30pm),excluding public holidays.Thank you

William Yew
After getting on eDocuments page, I select the policy to find its eDocuments, then I cannot open any of them, I saw the red dot next to the doc icon, I guess that means new documents, but no matter where I tap, nothing happened.
AIA Singapore Private Limited
September 15, 2025
We are sorry to hear your feedback. Please retry after clearing cache and may use the portal in the meantime. If require assistance, please visit us at https://www.aia.com.sg>Contact Us> Chat Now > Select “Customer” > Type in “App review” > Select "Email Us" > Leave us a message so we can assist you. Alternatively, you may call us at +65 6248 8000.