
Ashley Jones
When I first got the tickets more than a month before the game, they weren't in my wallet. I called & they fixed it. I forwarded some of my tickets. Some people struggled to get them & some disappeared completely. I called customer service well before the game and had to call at the game because the tickets still weren't there. I had to go down to the box office & show them the "solutions" weren't working. I kept getting error messages in the app. Finally, got some physical tickets in 5th inning
7 people found this review helpful
MLB Advanced Media, L.P.
27 August 2025
Thank you for your inquiry. For ticketing-related questions, please visit our virtual assistant, who can walk you through step-by-step instructions to access and manage your tickets: https://bp.mlb.com/help. If urgent, the Ticketing Guide includes a phone number for each team for immediate ticketing assistance.

Leanna Colla
I was advised when I bought Guardians tickets to download the app because it's easier and more convenient to pull up and scan at the gate. When we got to the park, the app wouldn't work and had to pull my tickets up through the website, and it wasn't just my phone, there were many people that had to step aside because they couldn't pull their tickets up.
3 people found this review helpful
MLB Advanced Media, L.P.
2 September 2025
Thank you for your inquiry. For ticketing-related questions, please visit our virtual assistant, who can walk you through step-by-step instructions to access and manage your tickets: https://bp.mlb.com/help. If urgent, the Ticketing Guide includes a phone number for each team for immediate ticketing assistance.

J-stuffly B-nice
WAAAAYY too much back and forth with account creation, email verification, log in, very by email, ad nauseam. I get that there needs to be security around purchases, tickets, data privacy, etc. but banks, credit cards, and hospitals do better with Multi Factor Authentication (MFA). Plus, for some unknown reasons, I also must have the MLB app (separate from this app) to see and use tickets. No thanks. For a few baseball games a season, maybe I should support college or highschool games...
2 people found this review helpful
MLB Advanced Media, L.P.
22 September 2025
Thank you for letting us know. We are continuously reviewing ways to improve the app experience. Please fill in the following form https://mlb.force.com/MLBContactForm to provide additional information or for assistance.